Store Policy
Because We Care
At LilArtie, we want to give our customers the most enjoyable shopping experience, one that will keep them coming back to our store time and time again. That’s why we believe that our store policies should be fair, clear and transparent. Below you’ll find a list of all our policies. If you can’t find the information you’re looking for - please don’t hesitate to contact us today!
Our Shipping Policy
How We Do It
Orders are process within 1-2 days of being received, excluding Sunday’s and Holidays.
You will receive a tracking number once items have shipped. Please allow 24 hours for tracking to be updated and functional.
LilArtie is not responsible for items lost in the mail. Please file a claim with your local post office.
Returns
The Small Print
We accept returns, exchanges, or store credit under the following guidelines:
If you are not completely happy with your order, contact us within 7 days of receiving your items at cs@lilartie.com. Items must be unworn and unwashed. After 7 days, returns will only qualify for store credit.
Customers are responsible for return/exchange shipping and handling costs.
All sale items are final.
Contact Support
How Can We Help?
Customer Service is available Monday to Friday 9am-5pm CT, (excluding statutory holidays).
Please allow 24-48 hours for a response during our regular office hours.
During sales or a collection drop week this time may be slightly extended as we work to get all packages out as quickly as possible for our customers!
We look forward to connecting with you.